Hytte - 4 personer

Avoid this company if you expect professional customer service. We stayed at EuroParcs from May 2–5 and are still waiting for our €400 deposit refund. More than a month has passed, and despite countless emails, contact forms, and Airbnb support conversations, the issue remains unresolved. At first, we were repeatedly told to check with our bank. After many weeks, it was finally admitted that the refund had been sent using incorrect account details and had been returned. In other words, the problem was not on our side, despite being asked over and over again to contact our bank. I have since provided updated EUR account details, yet I am still waiting for my money. Every time I receive an update, I am told to wait a few more days. Meanwhile, my €400 remains unpaid. What is most disappointing is not the mistake itself, but the complete lack of communication and accountability. Emails often go unanswered, contact forms are ignored, and meaningful updates only seem to happen after repeated follow-ups through Airbnb. For a company of this size, this level of customer support is unacceptable. A deposit refund should not take over a month to resolve, and customers should not have to spend weeks chasing their own money. Based on my experience, I would not stay here again and cannot recommend EuroParcs to others.

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Dette feriepark overgik vores forventninger! Det er dejligt, at der er så mange forskellige hytter, og beplantningen er rigtig flot med et stort udvalg af planter og træer. Virkelig smukt! Vi syntes, at vores eget hus (Pavilion 4) var super hyggeligt, og det lå i udkanten, så vi havde en smuk udsigt. Maden på Het Wapen van Kaatsheuvel var ikke så god: min mands hamburger var stadig rå, og min avocadoburger var heller ikke noget at skrive hjem om.

Et rigtig fedt hus. Desværre var vejret ikke så godt. Det var alligevel dejligt. Alt var i orden