Hanna - 4 persoons

No hi ha activitats ni ningun servei per divertir-se. Molt poc adequat per nens i adolescents. Sol cumpleix si es una parella que ve a tranquilitzar-se

Nefasta gestión del complejo, en especial por la encargada de recepción que después de reservar 7 noches, se negó a cambiar las toallas a los 3 días (podéis lavarlas en el self-service de pago) y nos dijo que nos daban un rollo de papel de cortesía (nos pusieron dos para los siete dias) y que si necesitábamos más los podíamos comprar en la gasolinera de al lado, argumentando que es la política de la empresa. Es una pena, no volveremos por la falta de empatia mostrada. Después de haber pagado 1300 euros, creo que merecíamos un trato un poco mejor.

Excellent staying lovely personnel and nice accommodation

Nos encantó la experiencia, sin duda volveremos ⛺️💗

We liked our Neri bungalow despite the condensation problems, and the animation team are lovely and do a great job with the younger children, but this site is not great for kids over 10. When we arrived my teenagers loved the football/basketball court which they played on most of the time as the pool was too cold to swim (mid April). However for the last half of our holiday the courts were forcibly closed in the afternoon for ‘enforced siesta time’. My children were shouted at to leave the courts by members of staff, as they had suddenly decided to invoke a ‘temporary silence clause’ they found in the small print on their website, after another resident complained about the noise of the ball bouncing on the court! I don’t understand why they didn’t just move this unhappy visitor rather than make all the children at the resort miserable and bored for 2 hours every afternoon? There was nothing else for them to do - there is no other area to go to - except back to their rooms. I did not pay to take my kids on holiday for them to sit inside in their phones (which they couldn’t do anyway because the internet doesn’t work inside the bungalows!) I also object to them extending this newly imposed siesta time from 1 to 2 hours (see my photos below) The website mentioned being ‘respectful of noise levels from 2-3pm’ but the reception staff ignored this and locked the courts putting notices on the gates saying now closed from 2-4pm! My children were so upset. It ruined the end of our holiday and meant I had 3 very bored teenagers every afternoon. Also do not think you can use the smaller heated pool advertised on the website - this is only for adults in the ‘premium area’ and you need a special wristband to get in. It’s the freezing cold main pool or nothing. If you have very young children I’m sure they will enjoy the mini disco and kids club activities but if yours are 8+ I would find somewhere more kid friendly with more to do.

Had a fantastic week long stay at the glamping village. The whole village appeared to be brand new and was spotless. Don't believe our bungalow had been stayed in before. The staff were very friendly even when we arrived in the middle of the night. Our boys very much enjoyed the swimming pool and slide. There is also a newly fitted out gym and a football / basketball court. We were there the week before the entertainment schedule started so was quiet which suited us. The beach is the other side of the main road over a nearby footbridge. It is approximately a 20 minute drive from the airport and easy to find. We would certainly consider coming again.