Canadienne tent - 5 persons

Avoid – not safe to stay with small children. We booked and paid for a Trappeur Tent Village 10-16 August 2025, together with another family staying in the tent next to us. Unfortunately upon arrival we discovered that both tents were infested with mice and mice poop was literally everywhere. In the beds/sheets, on the dishes, in the bathroom etc. When reporting it to the desk the famous reply of the reception desk was ‘this looks to me just like a dirty dish, not poop’. We didn’t know what was more shocking the confirmation that the tents were not cleaned or the complete lack of responsibility towards the guests. We later spoke with the manager who was kind and confirmed there was a dormouse issue. An alternative tent would only be available two days later with possibility that it would have mice as well. As this posed a serious health risk to our baby and small children who roam the floor, beds and would eat from those dishes we decided to leave the next morning. Despite the fact that this was a health and safety issue (they should have closed off that section of the camp site and notify/reimburse us in advance), the only thing that was offered to us was a restaurant voucher and no cleaning charge.. We are now three months later and this week they confirmed that they will charge us the full 6 nights (€1822) for the one night we were forced to stay in the dirty tent as it was too late to get accommodation elsewhere. Unacceptable. To be continued, but please be warned by the mismanagement of Huttopia of this situation and the Dieulefit location. Response to Huttopia's reply: Please note, no solutions were offered! This was the entire point of our review above. There was no alternative accommodation available. They didn't even offer to clean the tents so unlike the message says there was a complete disregard of cleanliness and safety. We had no other option than to leave. Staying would have caused a health hazard to our baby and family.

An enchanted interlude! Great team, wonderful setting. Top-notch activities for the kids. We didn't want to leave but to stay in our village! Thank you, we'll be back ❤️ Coralie Evan and Romy

Great experience, everything was perfect from arrival to departure, I highly recommend it and will certainly repeat the experience.

A perfect natural site, a top-notch team, everything was lined up to make our stay a very pleasant one, and it was. Thank you to the entire Huttopia Dieulefit team.

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