General terms and conditions

Below you will find the general terms and conditions of Glampings.com, applicable as of May 30, 2023. We kindly request you to carefully read through them.

The website Glampings.com is owned by Glampings BV, located in Arnhem and registered in the trade register under number 86746103. The general terms and conditions apply to all products and services offered by Glampings BV. Use of the website Glampings.com is permitted on the condition that you accept the following general terms and conditions and attachments - without modifications. By using the website, you indicate your acceptance and compliance with these general terms and conditions and attachments. If you do not agree to these general terms and conditions, you are not authorized to use the website.

Glampings BV reserves the right to change the general terms and conditions at any desired moment. By (continuing to) use the website, you agree to the updated general terms and conditions. Glampings BV reserves the right, at its sole discretion, at any time and for any reason - including but not limited to, in case of violation of these general terms and conditions - to deny access to this website to anyone, including the services offered by Glampings BV.

Glampings, Glampings.com or Glampings BV: the private limited company. Glampings BV, located in (6811 JZ) Arnhem at Oude Oeverstraat 120-6 and having its office at (6811 JZ) Arnhem at Oude Oeverstraat 120-6, registered under Chamber of Commerce number 86746103.

ARTICLE 1 - Definitions

In these general terms and conditions, the following definitions apply:

Accommodation: The Accommodation product offered by the Provider on the Website, being a tent, caravan, or other accommodation, and Accommodation service including all activities offered by the Provider, for which the Customer can make a Booking.

Account: The profile created by the Customer, based on (personal) data of the Customer, and providing access to certain (protected) services and parts of the Website by means of a personal email address and password.

Cancellation: The termination of the agreement (the Booking) concluded between the Customer and the Provider, by the Customer or the Provider.

Cancellation request: The request from the Customer to the Provider, or from the Provider to the Customer, to terminate the previously concluded agreement (the Booking).

Cancellation conditions: The general conditions applied by the Provider, and applicable in case the Booking made by the Customer on the Website is canceled.

Article: The products, activities, and services shown on the Website by the Provider with the consent of Glampings BV, but for which Booking by the Customer is not possible.

Taxes: The mandatory levies imposed by the Government on the Provider, including - but not limited to - value-added tax, corporate tax, tourist tax, and excise duties.

Payment term: The term set by the Provider within which the Customer must pay the due Amount or Deposit in full or in part.

Booking or Reservation: The conclusion of a distance agreement between the Customer and the Provider, by making a (unconditional) Booking by the Customer, of an Accommodation offered by the Provider, via the Website.

Booking conditions: The general conditions applied by the Provider and declared applicable to Bookings made on the Website by the Customer.

Deposit: The amount that can be charged by the Provider to the Customer, at the time of booking by the Customer, as an advance for any damage caused by the Customer to the Provider's Accommodation, or as an advance for any additional cleaning or repair work that the Provider must perform after the Customer's stay in the Provider's Accommodation.

Content: The content made available on the Website and produced by Glampings BV, concerning general descriptions and information about locations, countries, regions, cities and villages, as well as product categories, products, and all Accommodations and Articles. This content may consist of text, images, and technical specifications posted by Glampings BV on the Website for the purpose of providing information to the Customer about the above-mentioned topics and for leisure activities in the broadest sense of the word, and may be adjusted by Glampings BV at any time.

Electronic means: Any form of electronic data exchange.

Terms of use: General terms and conditions drawn up by Glampings BV, including these General Terms and Conditions, which apply automatically when using the Website or services offered by Glampings BV.

Information: The notice regarding Accommodations, as well as notice of the availability of the Accommodation, photos, trademarks, names, trade names, logos, descriptions, and other content or materials provided by the Provider, or displayed or made available by the Provider on other websites or social networks, or obtained in any other way by Glampings BV with the approval of the Provider.

Customer: Any User of the Website, other than the Provider, who makes a Booking or Reservation.

Provider: The natural person or legal entity, acting as a natural person or acting in the course of business, who has entered into a Partnership Agreement with Glampings BV, accepted the conditions set out in the Partnership Agreement, and has been accepted by Glampings BV as a provider of Accommodation on the Website.

Personal data: All data relating to the identifiable natural person.

Price: The total amount of the booking, including VAT, any deposit, and applicable Taxes and Surcharges charged by the Provider to the Customer, and paid by the Customer to the Provider.

Surcharges: The costs and/or expenses charged to the Customer by the Provider for services, amenities, or certain facilities, and must be paid to be allowed to use the Accommodation. These Surcharges may be included in the Price or charged separately by the Provider.

Website: The online meeting place where Glampings BV brings together the Customer and the Provider, and where information is made available to the Customer concerning the Provider's Accommodations as well as information concerning other Articles, the Customer can book the Accommodations after registering. The Website includes all websites owned by Glampings BV, including www.glampings.eu, www.glampings.fr, www.glampings.it, www.glampings.es, www.glampings.uk, www.glampings.co.uk, www.glampings.pt, www.glampings.ch, www.glampings.dk, www.glampings.se, and also includes all social media managed by Glampings BV and all designated applications.

ARTICLE 2 - General

The website of Glampings BV is an online meeting place where Providers can offer their Accommodation to the Customer, who then has the opportunity to Book the Accommodation. Booking the Accommodation is done directly with the Provider. The Booking thus leads to a direct legally binding relationship between the Customer and the Provider in which Glampings BV is not a party.

Glampings BV does not act as a representative on behalf of the Provider and is in no way responsible for the obligations entered into between the Provider and the Customer after the Customer has made the Booking.

The Accommodations on the Website are not owned by Glampings BV, nor are they managed or operated by Glampings BV. Glampings BV cannot be considered as an organizer or seller of travel packages within the meaning of Directive (EU) 2015/2302.

The information available on the Website regarding the Accommodation is based on the information provided by the Provider and falls under the responsibility of the Provider.

In the event that the Customer does not, or only partially, agree to both the Booking Terms, Terms of Use, and Cancellation Terms, the right to make a Booking via the Website lapses.

ARTICLE 3 - Applicability

These general terms and conditions apply to every User of the Website and to the Provider offering Accommodation on the Website. The Booking Terms, as well as the applicable Cancellation Terms for the Accommodation, apply to every Customer making a Booking via the Website, to the extent that these conditions have not been explicitly and in writing deviated from by the parties.

If one or more provisions in these general terms and conditions are null and void, or should they be annulled, the remaining articles of these general terms and conditions remain fully applicable. In that case, the Customer and the Provider shall consult in order to agree on new provisions to replace the null or annulled provisions, taking into account as much as possible the purpose and scope of the original provisions.

If there is any ambiguity about the content of one or more provisions in these general terms and conditions, Terms of Use, Booking Terms, or Cancellation Terms, the interpretation shall be made 'in the spirit of these provisions'. Before the Booking is concluded, the Booking Terms and the Terms of Use shall be made available to the Customer electronically.

These general terms and conditions may be amended at any time by Glampings BV. In this case, Glampings BV shall inform the Customer in a timely manner of the changes and shall post these new general terms and conditions on the Website. In the event that the changes concern an existing agreement between the Customer and the Provider, there shall be at least one month between the notification of the amended terms and the entry into force.

ARTICLE 4 - Use of the Website

Both the Customer and the Provider refrain from performing acts that could harm Glampings BV in any way, whether or not these acts result directly or indirectly from the general terms and conditions. These acts include:

Infringing the rights of Glampings BV, the Provider, or the third party. This includes copyrights, trademark rights, or other intellectual property rights, or rights regarding the protection of privacy.

Directly or indirectly distributing viruses, Trojans, worms, bots, or any other software that could damage, render unusable, or make inaccessible automated work or automated data, or that are intended solely to circumvent technical protection measures of the Website or any other digital systems of Glampings BV.

Unwanted sending, or causing to send, messages to Customers, the Provider, or third parties, whose email address has been obtained via the Website or Glampings BV.

Modifying, damaging, disabling, overloading, or obstructing the Website in any way. That involve threatening, insulting, discriminating, and hindering other Users of the Website or in any other way are unlawful.

Providing messages that are incorrect, threatening, offensive, discriminatory, intimidating, defamatory, vulgar, obscene, slanderous, misleading, contrary to good morals, or fraudulent, or that can be perceived in this way, explicit or graphic descriptions containing sexual or sexually suggestive acts, infringing privacy, or in any other form unlawful.

ARTICLE 5 - Account

Certain sections of the Website are only accessible after the Customer has logged into their personal account. Each Customer is offered the opportunity to create a personal account on the Website, based on the truthful (personal) data and password provided by the Customer. By creating the account, the Customer implicitly consents to the storage or use of this (personal) data for, among other things, managing the account.

The Customer is at all times solely and fully responsible for the use of the account. This includes keeping the password confidential and preventing third parties from accessing the account, as well as for the messages and actions performed on the Website via this account.

In the event of unauthorized use of the account by third parties, the Customer may be held liable for the consequences. This includes Bookings made without the consent or knowledge of the Customer. In all cases of unauthorized use, the Customer must report this immediately to Glampings BV.

In the event that Glampings BV suspects unauthorized access to the Customer's account, the Customer agrees, at the request of Glampings BV, to change the password used to access the account, and also to perform any additional actions.

Glampings BV reserves the right, at its sole discretion, and at any time, and for any duration, to suspend, terminate, or otherwise restrict or deny access to the Account. Glampings BV may take one or more of the above actions in the event of a breach of the general terms and conditions, suspicion of fraudulent activity, infringement of Glampings BV's or third parties' intellectual property rights, or in any other way contrary to laws and regulations. Glampings BV may also decide to do so if the Customer has not used the account for more than 12 months.

The Customer shall not be entitled to any compensation in the event that Glampings BV limits, suspends, terminates, or removes the account.

The Customer is free to terminate the account at any time and without giving any reason. In accordance with the Privacy Policy and articles 12 and 13 of these general terms and conditions, the data associated with the account shall be retained by Glampings BV even after the account has been terminated.

ARTICLE 6 - Accommodation

Accommodations offered by the Provider are presented on the Website to the Customer. The information provided with the Accommodation is prepared by or on behalf of the Provider and is the responsibility of the Provider. Glampings BV is in no way responsible for the content, accuracy, completeness, or accuracy of this information.

Glampings BV facilitates the Provider to offer an Accommodation and for the Customer to Book it but is not a party to the Booking and is not liable for the quality, price, or availability of the Accommodation.

The Customer can use a filter (such as destination, dates, type of Accommodation, number of persons, price, etc.) when searching for the most suitable Accommodation. The results displayed are ranked based on a self-learning algorithm, which is based on factors such as the coherence with the Customer's search behavior, the quality of the Provider, and the performance of the Accommodation. To keep the accuracy of the offer, price, and availability of the Accommodation as up-to-date as possible, Glampings BV checks this every 24 hours and also at the time of Booking by the Customer on the Website. Glampings BV is not responsible or liable in case the offer, price, or availability differs from what is stated on the Website. If the Customer requires further information about the Accommodation, Glampings BV will provide the Customer with the opportunity to communicate directly with the Provider.

ARTICLE 7 - Conclusion of Booking

The Customer can Book an Accommodation directly from the Provider via the Website. Bookings on the Website are made directly with the Provider, and Glampings BV is not a party to these Bookings. The Customer is only authorized to book an Accommodation if they meet the following conditions:

Minimum age of 18 years.

Legally competent to enter into a commitment.

Using the Website in accordance with the Terms of Use.

The information provided by the Customer is up-to-date, complete, and correct.

Making a Booking via the Website for themselves or for a third party for whom the Customer may enter into a legally valid commitment.

In the event that the Customer makes a Booking for a third party, this third party must be informed, and the Customer must inform them of all the conditions applicable to this booking.

A Booking between the Customer and the Provider is concluded by the Customer making a booking. To complete a successful Booking, the Customer must provide certain (personal) data to the Provider.

When Booking, Booking Conditions declared by the Provider apply to the Customer's Booking. These govern the Customer's rights when using the Accommodation and may also impose further obligations, including the payment of additional costs, taxes, and surcharges. Failure to comply with these Booking Conditions may result in limitation and/or exclusion of the Provider's liability. After the Booking is made, the Customer will receive a booking confirmation, electronically. The booking confirmation also contains the link through which the Customer can reread the booking conditions, as well as a link through which the Customer can modify the Booking made, provided this is within the possibilities and availability of the Accommodation. Glampings BV is not a party to the conclusion of the Booking, but it is authorized to communicate with the Customer regarding the Booking, whether on behalf of the Provider or not, in compliance with privacy legislation.

If at any time it appears that, after the Booking has been made, the Accommodation is not available to the Customer, then the Provider must, directly or via the Website, contact the Customer for an appropriate solution. Glampings BV is not a party to this situation.

ARTICLE 8 - Prices and Taxes

Unless expressly stated otherwise, the Customer may assume that the prices listed on the Website are inclusive of VAT. In all cases, the Provider determines the Price for the Accommodation, and Glampings BV has no influence on this, nor is it responsible for it. The Provider is authorized to change the Price at any time. Any Taxes, Surcharges, and other potentially additional costs are specifically itemized and indicated by the Provider on the Website. The Provider is solely responsible for the accuracy and completeness of this information, to the exclusion of Glampings BV. Collection and remittance of the applicable Taxes are the responsibility of the Provider. The Customer is responsible for paying the Taxes.

ARTICLE 9 - Payment

Glampings BV is not a party to the concluded Booking, and for this reason, the payment for the Booking will never take place into Glampings BV's account.

The Customer shall pay the amount due for the Booking to the Provider using a payment link in the confirmation email, or if the Provider offers the option, directly to the Provider upon arrival at the Accommodation, in the manner made available by the Provider.

If the Customer's payment to the Provider is made through the Provider's payment system, then the terms of this specific payment system apply to the transaction. By using this payment system, the Customer agrees to these terms. The Provider has the right to request a portion of the amount owed by the Customer as a prepayment. This amount, and the deadline for payment, will be communicated by the Provider to the Customer before the Booking is finalized. The Customer must adhere to this Payment Deadline.

If the Customer deviates from the Payment Deadline without the Provider's permission, the Provider reserves the right to cancel the Booking. In this case, the cancellation conditions declared by the Booking provider will apply.

If the Payment Deadline on the Website differs from what the Provider has declared applicable through the Booking Conditions, what the Provider has shown to the Customer on the Website at the time of Booking will apply.

ARTICLE 10 - Deposit

The Provider is allowed to request a Deposit payment from the Customer for the use of the Accommodation. The Deposit is stated as part of the Price on the Website, pursuant to Article 8.3 of these terms and conditions.

The Provider determines how and when the Deposit, in whole or in part, must be paid by the Customer. This can be done by allowing the Customer to use the payment link found in the confirmation email accompanying the Booking, or upon arrival at the Accommodation, using a payment method made available by the Provider.

In the event that (partial) payment of the Deposit is made through the payment link, this amount will be refunded to the Customer's account via bank transfer by the Provider after the end of the Booking.

Deviation from the repayment of the Deposit, as mentioned in Article 10.3 of these terms and conditions, will occur if the Provider informs Glampings BV and the Customer within 3 days after the end of the Booking that the amount of the Deposit, in whole or in part, should not be refunded to the Customer. In this case, the Customer will be notified electronically by the Provider.

If the Customer has questions regarding the repayment, whether in whole or in part, of the Deposit, they should contact the Provider. Glampings BV is explicitly not involved in this matter.

ARTICLE 11 - Cancellation

If the Customer wishes to Cancel their made Booking, they must contact the Provider. Information regarding the cancellation and contact details of the Provider can be found in the confirmation email received by the Customer after the Booking.

The Provider will evaluate the request to Cancel the Booking within 48 hours based on the applicable Booking Conditions and Cancellation Terms declared for the Accommodation.

In the event that, based on the declared Booking Conditions and Cancellation Terms, the Provider determines that the Customer's Booking can be canceled free of charge, the Provider will adjust the status of the Booking in the Customer's Account. If the Customer has already partially or fully paid the Price of the booking, or if the Deposit has been fully or partially paid, the Provider will refund this amount to the Customer directly via bank transfer.

If, based on the declared Booking Conditions and Cancellation Terms, the Provider determines that the Customer's Booking cannot be canceled free of charge, the Provider will notify the Customer of this electronically. The financial settlement of this will take place directly between the Customer and the Provider, with Glampings BV explicitly not being a party to this.

If, for any reason, the Provider wishes to Cancel the Booking, they will notify the Customer of this electronically. In the event that the Customer has already fully or partially paid the Deposit or the amount of the Booking, the Provider will refund this directly to the Customer via bank transfer.

Glampings BV is explicitly not involved in the event that the Customer requests a cancellation or if the Provider cancels the Booking.

The provider determines the cancellation conditions, which are presented for review to the Customer at the end of the booking process. The Customer must agree to these before the booking is finalized.

ARTICLE 12 - Communication

All communication between the Customer and Glampings BV, as well as all communication that takes place via the Website, will be stored for a period of up to 2 years after the end of the Booking, and can be accessed and/or used by Glampings BV at any time to assess any agreements not met by both the Customer and the Provider, detect Fraud, and analyze the process in order to improve it.

Both the Customer and the Provider refrain from performing actions in their communication that may harm the other party. These actions include:

Infringing on copyrights, trademarks, or other intellectual property rights, or rights concerning privacy. Sending messages that are incorrect, threatening, offensive, discriminatory, intimidating, defamatory, vulgar, obscene, libelous, misleading, contrary to good morals, or fraudulent, or could be perceived as such, explicit or graphic descriptions containing sexual or sexually suggestive acts, or are otherwise unlawful. In the event of any of the cases mentioned in Article 3 of these terms and conditions, Glampings BV reserves the right, without prejudice to other available legal remedies, to immediately remove all messages that do not comply with the terms and conditions and to suspend, terminate, or otherwise restrict or deny access to the Account. Glampings BV will notify the Customer thereof. Glampings BV is not responsible for the accuracy of the identity or the information provided by both the Customer and the Provider.

ARTICLE 13 - Privacy and Personal Data

In the event that the Customer creates an Account on the Website, Glampings BV gains insight into the associated Personal Data and data. The Customer can view this Personal Data through their Account or have it made available by Glampings BV to the Customer via their Account. If the Customer proceeds with a Booking, the Provider will have access to this Personal Data of the Customer through the Website. In this case, it only concerns Personal Data that is necessary for the Provider for the execution of the Booking or Cancellation, or when the Customer has given permission for this. Personal Data includes at least the name and address details, email address, and date of birth of the Customer.

The Provider has assured Glampings BV that the Personal Data will be treated in accordance with all applicable laws and regulations and will only be used or stored for the purpose of fulfilling obligations to the Customer and/or compliance with internal obligations. The Provider is not entitled to commercially exploit or use any Personal Data, both during and after the Booking, as well as after the Partnership Agreement between the Provider and Glampings BV has been terminated, unless the Customer has explicitly given permission for this.

The Provider has assured Glampings BV that all adequate security measures and procedures have been taken to guarantee the security of the Personal Data and to prevent the Personal Data from being stolen, inadvertently disclosed, or accessed by unauthorized parties. The Privacy Policy of Glampings BV applies to the storage and use of Personal Data. This contains an explanation of how Glampings BV handles the (personal) data of the Customer and the Provider. It also provides a description of how Privacy is protected when using the Website. Glampings BV has the ability to inform the Customer at its discretion and regularly about changes to the Privacy Policy and the use of and/or the capabilities of the Account. This information will be provided to the Customer electronically.

The Customer can choose at any time whether or not to continue receiving electronic messages with marketing communication from Glampings BV by subscribing or unsubscribing to newsletters.

ARTICLE 14 - Content

The Content made available on the Website, which does not fall under the information provided by the Provider regarding the Accommodation, is created by Glampings BV itself and can be adjusted, removed, or supplemented by Glampings BV at any time. The Content is posted on the Website by Glampings BV with the aim of providing the Customer with (additional) information about a geographical area, tourist information, and leisure activities in the broadest sense of the word. Glampings BV is free to display the order of the Content, Articles, and Accommodations on the Website at its discretion, taking the needs of the Customer as a starting point.

ARTICLE 15 - Imperfections

In case the Customer believes there are one or more imperfections, they have the option to notify Glampings BV thereof through the method specified on the Website. Imperfections include, but are not limited to:

Not receiving a response from the Provider in the event of a Cancellation request or a written message from the Customer via the Website in a timely manner. The offered Accommodation is not actually available. The Accommodation is offered in a category that does not match the Accommodation. The Provider has provided incorrect or incomplete information regarding the Accommodation, or has misrepresented the Accommodation to the Customer. The offered Accommodation is not owned by the Provider or the Provider is not authorized to offer the Accommodation on the Website. The offering of the Accommodation on the Website is in violation of laws and regulations. The information provided by the Provider infringes upon the rights of Glampings BV, the Customer, or third parties. The Accommodation has defects or does not function properly. The Provider does not act in accordance with the terms and guidelines of Glampings BV when using the Website. The Provider acts in a manner that could damage the reputation of Glampings BV.

ARTICLE 16 - Liability

Glampings BV is not responsible for verifying the identity of the Provider or the nature, condition, or existence of the Accommodation.

Glampings BV does not act as the representative of the Provider and excludes liability for all actions of the Provider. Except in cases of intent or gross negligence of Glampings BV, Glampings BV is in no event liable for damages or costs incurred by the Customer, of any nature whatsoever, arising from the use of the Website, the Account, the information and Content, or Accommodations. This includes, but is not limited to, damages and costs resulting from the improper functioning of the Website, technical malfunctions, and other technical causes beyond the control of Glampings BV. Except in cases of intent or gross negligence of Glampings BV, Glampings BV is not liable for damages arising from or related to the Customer's use of the information and content made available on the Website or used for the Accommodation.

Glampings BV is not liable for damages arising from a Booking made by the Customer on the Website, except in cases where the Customer has notified Glampings BV of such damages within 14 days (a) from when they occurred or (b) from when the Customer became aware of them, and such damages are the foreseeable and direct result of an attributable failure by Glampings BV to perform its obligations. Consequential or indirect damages incurred by the Customer cannot be claimed from Glampings BV. If the damages are reported to Glampings BV beyond the mentioned period of 14 days, they are not eligible for compensation unless the Customer can demonstrate that they could not have reported the damages to Glampings BV earlier. Glampings BV is not liable for any damages arising from a Booking made through the Customer's Account by a third party, whether authorized or not.

In all cases, the compensable damages are limited to the amount of the Booking that caused the damages, with a maximum of €2,500 per damaging event or events, wherein at least the amount covered by Glampings BV's insurance applies.

ARTICLE 17 - Complaints

The Customer always has the option to submit a complaint to Glampings BV free of charge if they are not satisfied with the services provided by Glampings BV. Complaints can be submitted by sending an email to the email address provided on the website. Upon receipt of the complaint, Glampings BV will contact the Customer within a maximum of 5 working days to discuss the complaint and explore the possibility of an amicable solution.

ARTICLE 18 - Disputes

Only Dutch law applies to the services provided by Glampings BV to which these general terms and conditions apply.

Disputes between the Customer and Glampings BV are exclusively submitted to the competent court of the Gelderland District Court, located in Arnhem, after the completion of the complaints procedure under article 17, and if an amicable settlement is no longer possible.

Version 1.0 - May 30, 2023