Glamping tent 6 - 6 persons

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Disappointing and not transparent

We deliberately booked “Hackfort Wood Hottub 6” through Booking.com. Later, I happened to see on the official EuroParcs website that you have to pay an extra €50 to use the hot tub, plus a €35 deposit. If I hadn’t checked their website myself, I probably wouldn’t have found this out until I arrived.

Other additional fees, such as those for a pet, made-up beds, and towels, were also not clearly visible on Booking.com, in my opinion, and got lost among other information. For example, when booking, I didn’t see that there was an extra charge for made-up beds and towels, and I only found out after receiving a message from EuroParcs.

When I contacted EuroParcs about the hot tub, I was told that it was unfortunate that this wasn’t clear to us and that they “don’t have full control over what Booking.com does or doesn’t list.” No solution and not even an apology. After a few messages, I no longer felt like engaging in an endless discussion.

Subsequently, Booking.com told us over the phone that EuroParcs is responsible for the information they provide.

When you book a property with “Hot Tub” in the name, you expect that the additional €50 required to actually use it will be clearly stated before booking—not that you’ll have to figure it out for yourself afterward. Unfortunately, the way EuroParcs handled this left me with a very negative impression.

We stay in a very nice house for 6 (house 416). Nice view to the fields. Include all needed for a vacation. We did not had time to use the swimming pool

A very well-maintained vacation park. Close to the lake and with great opportunities for bike rides in the surrounding area. Small indoor pool available for free use. There is a fee to use the lake. It is not part of the park.

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★★★☆☆
We spent a few days with our family at EuroParcs De Utrechtse Heuvelrug, and overall we really enjoyed our stay. The park is especially lovely for families with children. With the playgrounds, the swimming pool, and the many opportunities to be outdoors, the kids definitely won’t get bored. The location in the middle of nature is also a big plus.

However, in our opinion, there are a few areas where there’s still significant room for improvement. Above all, the cleanliness throughout the park was somewhat disappointing. There was a lot of trash visible at the trash collection point, and there was also litter scattered around in some natural areas. We simply would have expected more care and attention here.

Unfortunately, our Tiny House wasn’t as clean as we would have liked upon arrival either. The bathroom and kitchen, in particular, should have been cleaned more thoroughly, and even with the beds, we didn’t get the impression that everything had been prepared with the necessary care.

The kitchen amenities could also be better. An oven would be a useful addition, especially for a family stay.

We found the restaurant generally convenient, though the opening hours weren’t ideal for us. The bike rental service was well-organized, but it’s important to know that a “daily rental” doesn’t mean you can use the bikes for 24 hours. The bikes must be returned on the same day between approximately 5:00 and 7:00 p.m., which somewhat limits longer bike tours.

Despite these criticisms, we had a wonderful time. The park is in a great location and really has a lot to offer, especially for families. Our impression is that it’s actually not missing that much. If a little more love, care, and attention were simply invested in certain areas of the park, it could become a truly fantastic and nearly perfect vacation spot.