Family Glampingtent - IEPER - 5 persons

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We are on a camping pitch in a VW T6.1, the site is perfect! A 10 minute walk into Ypres, most beautiful town. Magical evening! Highly recommended

We had booked 5 basic cabins, a lodge and 2 camper van spaces for our group of 15. 2 weeks before our booking, two couples in basic cabins were told that they were being upgraded due to a booking mistake by the site. Turns out that the upgrade was a downgrade to the extra small clamping tents. After the first very disturbed night (there was a rock festival going on next door, playing music through the night) they complained, but the staff on site said that they had no authority to do anything about it and the person who did would not be in until Monday. Therefore our friends had to stay in their cold, noisy, spider infested, tiny tents 100 m from the nearest toilet (not much fun when it is raining) when there were empty lodges on site that they could have been moved to. Had the campsite taken any pride in their customer service and given our friends a decent second night, we could probably have overlooked the ants in the lodge, the broken coffee machine and dirty cups in one of the basic cabins, the noisy music festival and the fact that there were only 2 ladies toilets and 2 showers (of which one was closed off one morning) for the whole campsite. Overall, a disappointing experience.

Ideal for visiting Ypres and its surroundings.

We recently stayed at Urban Gardens for my husband’s 50th birthday celebration, and unfortunately the experience was extremely disappointing. I organised and brought a group of 15 people to the site across multiple bookings; all arranged around 6 months in advance. Despite this, two weeks before arrival we were informed that 2 of our cabin booking was being “upgraded” due to building works. In reality, this was a major downgrade. Instead of the cabin we had booked, we were placed in an extra small glamping tent with single beds that was full of baby spiders (about a quarter of the size of cabin we had originally booked, however they told us it was an upgrade). For a special birthday trip this was embarrassing and completely unacceptable, especially after planning so far ahead. It also became clear that the site had overbooked their cabins, as our group had five cabin bookings but only four cabins existed. The building work and accommodation issues were clearly known well in advance, yet we were only notified two weeks before arrival. Staff on site were polite but unable to help because management were apparently away on holiday and no one had authority to resolve the issue. We were told we would receive a 50% refund due to the situation, but despite a follow-up email, we have received no refund and no response whatsoever. An extremely disappointing experience made worse by poor customer service, misleading information, and a complete lack of communication and accountability, for their mistakes. Sadly, after this experience, we would not recommend you book at this site.

Excellent camper stay for visiting Ypres. Clean plumbing, free shower. Within walking distance of the city center.