Bella Vista Home - 6 persons

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1 star – Premium prices, far from a premium experience

Very disappointing experience at a campsite that presents itself as a 5-star, premium destination and charges accordingly.

After a long journey, we arrived expecting a comfortable and well-organized stay. Instead, our first night was extremely difficult. I initially assumed that quiet hours would start around 10 PM, as is common in many campsites. Here, however, quiet hours apparently start at midnight. Even after midnight, there was still considerable noise, and I personally managed to fall asleep only after 2 AM. During this time, I did not see any staff taking action to enforce the quiet hours.

The campsite is also full of children riding electric scooters around the resort, often without adult supervision. Some of them were riding in situations that appeared unsafe. Given the size and traffic within the campsite, I was surprised by the lack of visible supervision or control from the resort.

After just one day, I asked whether I could receive a refund and leave, as the experience was clearly not what I had expected from a 5-star campsite. My request was refused, with the explanation that it was high season. I understand that cancellation policies exist, but when the actual conditions are so different from what you expect from a premium property, there should be some consideration for the guest.

There is also loud music coming from the venue across the road until around midnight, which makes the situation even less suitable for anyone looking for a quiet holiday.

To be clear, I am not expecting complete silence at a busy campsite in August. What I do expect from a property charging premium prices and presenting itself as 5-star is good organization, effective enforcement of its own rules, attention to guest comfort and proper management of common areas.

Unfortunately, that was not my experience.

Premium price, but definitely not a premium experience.

A very comfortable campground that has plenty to offer our family. The kids look forward to the great pool area every single day. The restrooms are very modern, and the various restaurants and shops have everything you need for a wonderful vacation. However, some of the sites are located on a slope, so you should definitely have some experience handling a larger trailer combination.

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