Chalet Evasion - 5 persons

​Very disappointing—absolutely not worth the price
​Very disappointing stay, especially given the rates charged.
​Appalling welcome and service: No assistance or explanation upon arrival. They simply handed us the keys. Nothing was explained to us regarding how the campground operates or the activities schedule. The staff is sorely lacking in friendliness, especially toward French guests. We were asked to fill out an inventory of missing items, but nothing was done about it afterward.
​Unmanaged water park with questionable hygiene: Staff and guests swim there in swim shorts, boxers, or underwear. Guests eat and drink right by the pool, and allowing inflatable toys turns the pool into a real free-for-all. Furthermore, there are far too few lounge chairs, and some are in poor condition.
Limited entertainment and absurd schedules: Most of the activities are for children and sometimes require an additional fee. Evening entertainment runs from 7:30 p.m. to 10:00 p.m. at the latest… it’s hard to participate without eating there, except that the tables are dirty, there’s no drink menu, the wait to be served is too long, and the ice cream flavors are bizarre.
The clientele consists mainly of foreigners (particularly Dutch, German, and British). Many are very loud, show little respect for the neighbors, and smoke illegal substances.
The overall atmosphere is remarkably lacking in energy for a place in this price range.
​In short, if you want to spend a vacation abroad without leaving France—and be disappointed—you’ve come to the right place. The services are absolutely not worth the price paid. I do not recommend it.

One of the best Huttopia camps we went to, very nice and family friendly ! The swimming pool was incredible.

We visited this Huttopia campground during our vacation—the setting is absolutely lovely!
The Portland chalets are very well located and spacious, in a quiet area.

The pool is very large, but the campground is also right on the lake, where the sunsets are magnificent.

We’ll be back as soon as possible—thanks to the staff on-site for their warm welcome ☀️

Overall, a good campground.
Nothing to say about the cleaning service, except that campers are getting messier and messier—they don’t clean up after themselves in the showers.
There’s a lake and trails near the campground.
A very nice pool for family fun.
There’s not enough shade at the campground; the trees are stunted.

I know this place very well and have many fond memories of the time I spent there. This year, I booked a campsite for our RV for July 28 for our return trip from Portugal. Then the wildfires broke out in the region. A wildfire was raging in Biscarosse, about 20 km as the crow flies from Mimizan/Aureilhan. The access roads were closed. I tried several times to contact Camping Huttopia Lac d’Aureilhan by email and phone. No one answered the phone, and my email wasn’t replied to until August 1. Huttopia responded that they wouldn’t issue a refund, even though I couldn’t reach the campground because the access roads were blocked. Legally speaking, the key point is that the campground wasn’t closed by the authorities. That’s not what good customer service looks like. A voucher for my next vacation wouldn’t be a problem for a provider like Huttopia. But I guess that’s not going to happen :-(

Camping spot booked at the last minute due to the wildfires in Gironde.
Pleasantly surprised by the amenities; the campground doesn’t deserve its rather “low” average rating.
It’s far from the beach, but we knew that (too bad for surfers). It’s close to the lake, but we knew that (great for fishermen and paddleboarders).
I would have given it 5 stars BUT: a half-pint of beer at the bar for €4.50 is just ridiculous. We’re coming back from the beach—it was hot and sunny—so we’re going to grab a refreshing beer at the bar for €2.50, €3 max. Not €4.50—that’s outrageous. It’s practically outrageous. So we didn’t spend a single euro at the resort bar.
If it weren’t for that, I would have given it 5*****