Résidence Lichtenvoorde

Spent a midweek at residence Lichtenvoorde in a 6 person cottage. Was clean and cozy. Ate in the restaurant which was delicious and helped by friendly staff. The reception is manned by nice friendly ladies and a nice manager who took his time when you came to ask or order something.

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We booked for several days here and had cottage 26. First, the layout does not match what we booked on the internet. We had deliberately chosen this because all the bedrooms were down the hallway so our 2 year old child could sleep peacefully. Unfortunately this room was attached to the living room so it was way too hot in there and quite noisy. The cottage was not clean to say the least. When the floor was last mopped is a big question, just too dirty. All the dishes were dirty in the cupboard, not crazy when the dishwasher doesn't clean the stuff and the big plates don't even fit in there. Then the furniture, it needs replacement all the fake leather is coming off. Just completely worn out. The tables, don't bump too hard on them or anything because it almost falls apart. The floor is sagging in several places. On the bathroom was not fantastic either, first a toilet which hangs way too high, mold in the closet and the shower was leaky. The bedroom for 2 persons was also not at all like in the picture. A built-in closet with sliding doors that contained nothing but dirt and as soon as the window was closed it smelled musty in there. Behind the heater a whole lot of dust to be found. Lamps flashing in the living room, you can't dim them. Unfortunate that there are such cottages between them with such overdue maintenance! Here the park should do something with it, people do pay for it!

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Fine cottage, poor complaint handling. As a customer with a complaint, I did not feel taken seriously. Very briefly, we drove home the first night at 2am with overheated and children upset (2 under 2 and 1 baby of 3 months). It's not that they "don't believe us, but there is no proof. How so? We have been to the reception twice, the registration on the barrier and the handyman can check everything?! Really a big bummer!!! Fortunately, everything with the children is fine now, and it is not a prolonged fever.

W pokojach zimno. W niektórych pomieszczeniach czuć stechlizna. Co chwilę odcina WiFi. Recepcja do 17. Klucz miał być zostawiony schowku, gdyż informowalismy, że będziemy późno. Klucza nie było, jak i kogokolwiek z obsługi. Finalnie musieliśmy spać na parkingu. Nie polecam.