Villatent Outback - 4 persons

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We booked a lodge tent (1202, located in the park); it’s in a terrible spot right next to the entrance, and the campground’s quiet hours aren’t being followed, so you get almost no sleep—even earplugs don’t work! The campground itself is fine—clean and with nice accommodations. But I strongly advise against booking the lodge tent through Eurocamp!!!!!

Our experience at this campground was quite disappointing, and I think there are several areas that need improvement.
The campsites are very narrow, and the parking space next to the bungalow is so small that a small car barely fits; with a medium-sized vehicle, it’s even more difficult. Overall, it feels like everything is too cramped.
We also noticed a lack of cleanliness and maintenance. The oven, the frying pan, and especially the shower were not in good condition, and there was a rather unpleasant odor.
For families with children, we really missed having green spaces and open areas where they could play safely. Sports facilities, such as soccer and padel courts, are located outside the campground, and we found the access to be unsafe. There is a small gate through which you can exit, but you cannot return through the same route, forcing you to walk along a dark dirt road far from the campground grounds. We believe this should be reviewed, especially with families in mind who might let their children go out on their own.
Another aspect that really caught our attention was the language. We fully understand that there are French staff and visitors, but we find it inappropriate that customer service is provided almost exclusively in French. Since the campground is located in Catalonia, we believe that, at the very least, service should also be available in Catalan and Spanish. For us, being able to communicate in the local languages is not a luxury, but a basic matter of respect and customer service.
Finally, we found the entertainment program to be rather lackluster and uninspiring. Even the flamenco show lacked the energy and atmosphere we had expected. We believe that with a more carefully curated program and more enthusiastic entertainers, it could improve significantly.
It’s a shame because the campground has potential, but we think it should focus particularly on cleanliness, maintenance, security, children’s areas, customer service, language support, and the quality of the entertainment. We hope this review is taken as constructive criticism and helps improve the experience for future guests.

All in all, the services and bungalows are nice, but the cell service is really poor, and you have to pay €15 for 4 days of Wi-Fi—there’s no free Wi-Fi. The staff is friendly; there’s nothing to complain about there. The real downside is the cell service.

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