Bungalow Essential Banya - 4 persons

Molt bona experiència de glàmping. Molt confortable i acollidora...només una cosa a tenir en compte és en portar algun producte per dins i fora pels mosquits.
Els tres espais independents (bany, pica i tipi) molt ben pensats
Molt bona atenció per part de recepció.

I definitely do not recommend it at all. The premium bungalows aren’t equipped to handle the excessive humidity that builds up inside—they’re not well-ventilated at all. We asked if they could give us a free day due to my bone health issues, but they said no. Plus, it’s infested with mosquitoes, and they don’t spray the campground as they should.

We spent the Pilar weekend at a campsite. The location was good, and the activities for the kids were perfect. The downside was that we ended up with a very shady site—which is nice in the summer, but in October we would have appreciated more sun. The site was too small for a three-room trailer, and there wasn't room for the car.

Pèssima experiència, no recomano aquest allotjament a ningú. Vam reservar-hi només per una nit i ha estat un autèntic desastre tant per les instal·lacions com pel tracte del personal.

Pocs minuts després d'arribar vam veure que la llum exterior no funcionava. Vam avisar a recepció i, tot i atendre'ns amb males ganes, ens van dir que ho … vindrien a arreglar. Vam estar esperant gairebé dues hores a l'estança i no va aparèixer ningú. L'endemà al matí va arribar el pitjor: en intentar dutxar-nos, el desguàs estava totalment embossat i el lavabo es va inundar sencer, amb l'aigua sobreeixint per sota la porta. Ens vam quedar sense poder fer servir el bany en tota l'estada.

El servei d'atenció al client va ser nul. Vam haver d'anar a recepció fins a quatre vegades. Cap treballador es va dignar a venir a comprovar la inundació i, tot i que hi havia altres estances buides al recinte, es van negar a reubicar-nos o donar-nos una solució real.

El fet més greu va ser quan vam demanar el Full de Reclamació Oficial. Es van negar a donar-nos-el. Ens van intentar colar un document mal imprès i ens van mentir a la cara dient que per als allotjaments s'utilitzava "un full especial". A més, es van negar en rodó a deixar-nos parlar amb direcció ni ens van voler facilitar cap dada de contacte.

Instal·lacions deficients, nul·la voluntat d'ajudar el client i, a sobre, t'amaguen els fulls oficials de reclamació per no assumir les seves responsabilitats. Eviteu aquest lloc a tota costa. Read more Show less

This campsite's reservation details were hacked 3 days before our arrival. The hackers contacted me 3 days before our arrival and requested payment. They had our name, exact details of our reservation with the exact details of arrival and departure dates. I had to cancel my credit card to avoid a duplicate payment. Then for the rest of my holiday … I had to use a more expensive card. I did not receive any notification, apology or compensation from the company after I told them that I had submitted my card details.
The bar, restaurant and reception are great. However, the pitches and toilet block are below standard.
We will not return Read more Show less

As a campground, it's fine—the location, the sites, the facilities... but if this is supposed to be a resort, it's only because of the pool, which is very nice... but that's about it.
I hate to have to post a negative review regarding maintenance. I can understand that it’s not peak season, but it was the weekend of October 10–12, and the … campground was full—at least in the camping area.
The restrooms were very dirty, and near the sports facilities, there was a lot of overgrown weeds (I don’t know if they left it that way for Halloween or what, but still...)
The campsites are large, shaded, and level—they’re actually really nice. I don’t have anything negative to say about them, but the landscaping was completely neglected.
The restrooms take the cake when it comes to poor cleanliness. Unfortunately, they were very neglected; it looked like they only cleaned them with water... I don’t want to say anything else.
Anyway, I had high expectations based on the photo gallery I’d seen, but I was disappointed when it came to maintenance.
I’d drop the “resort” part and just call it a campground.
Maybe during peak season everything is super clean and well-maintained, but if you’re running a campground, you have to make sure everything is up to standard.
I don’t think I’d go back because of the price. It doesn’t deserve it in any sense.
What a shame.
By the way, I didn’t mention the mosquitoes, because you must already know you’re in the best area for them!😅

How do the people who live here even put up with them?😵‍💫🦟 Read more Show less