reviews

We’d been promised a spot under the trees, but when we arrived, we found ourselves in the middle of the desert. We left right away without even getting to enjoy our stay.
As far as we’re concerned, we’re done with making reservations in advance.

We had a wonderful stay at your campground, Les Franquette, in Grayan-et-l'Hôpital.
We had a truly wonderful time thanks to your warm welcome and the quality of your services and recommendations for exploring the region.
A big thank you to Emeric and his team! »
Luc

I had a nice stay
. The only thing was that the shower didn't smell very good; I had to leave the door open to reduce the smell, and the drain stank.
The beds—the mattresses weren't great; I was sinking into a dip—could be a little firmer.

Top-notch facilities, but the reception is an absolute disappointment

We arrived on a Friday at around 2:00 p.m. for a two-night stay. Although it was already the official check-in time, we were treated extremely rudely by a staff member at the front desk.The man didn’t listen to us at all, cut us off, and sent us away, telling us to come back in an hour. When we asked what we were supposed to do—we had made a reservation and, given the extreme heat, just wanted to get to our campsite and the lake as quickly as possible—the only response we got was a snide, “Go to the restaurant and get something to eat.”But the most baffling part came afterward: When we went back to the office after about 20 minutes, we realized that in the meantime, he had already checked in other, newly arrived guests as usual. So we were held up and sent away for no apparent reason. Even on stressful or hot days, you should be able to expect a certain level of professionalism and equal treatment from the staff. It’s really a shame: the campground itself and the entire infrastructure are great. But when you’re greeted so unwelcomely, even the most beautiful campground isn’t fun anymore. The staff here urgently needs to improve their hospitality.

I'm deducting a star because on the very first day we went straight to the front desk and asked them to clean the entryway and the balcony windows, since all the windows were dirty... There were squashed spiders all over the door frames—spiders everywhere, and not just small ones... Unfortunately, they just smiled at me and said..."That’s just nature..." I beg to differ!!!!!! I shouldn’t have to fight my way through spider webs just to get into my house... After every guest checks out, everything needs to be cleaned for the new guests... not just every few weeks... really a shame...

We had a party... everything was perfectly organized