Wecamp Pedraforca

Beautiful location, but terrible customer service
The surroundings and the place itself are very nice and fine, but the experience is completely ruined by the staff’s attitude.
At the front desk, we were treated with a completely dismissive and unfriendly attitude, with no courtesy or empathy toward the guest. Even when asking a simple … question about paying with a 50€ bill, the response was rude and very impolite. To make matters worse, far from apologizing, the establishment’s attitude after we filled out a complaint form was defensive and showed no willingness to take responsibility.
It’s a shame that a place with so much potential is marred by poor service and the bad treatment from its employees. I don’t recommend it if you’re looking for a peaceful stay and respectful service. Read more Show less

Fully equipped, amazing views, and very comfortable!

The campground is great. The campground facilities are in very good condition (note: The spa isn’t included and you have to make a reservation for €7.50 per person). The bungalow was very well-equipped, comfortable, small but very well laid out—we loved it. The barbecue and pool area were great.
The service at the front desk was wonderful … thanks to the young man working the night shift; however, and I mean this constructively: His coworker, a brunette woman, made several disparaging remarks about him, creating a very uncomfortable situation for us as guests.
It wasn’t a pleasant situation at all, although the male receptionist handled the situation (and the woman) very well. Read more Show less

The views were exceptional, and Mario Ibarra was very welcoming and friendly.

Camping de muntanya amb vistes impressionants sobre el Pedraforca. Els bungalous, molt ben condicionats. Un lloc ideal per conèixer una gran part del Berguedà i també de la Cerdanya. Excursions a Saldes, Gósol, Bagà, Berga i inclús Puigcerdà són poc menys que obligatòries si vols turisme urbà. Si vols només natura.... és un paradís.

We spent a long weekend at this campground with our trailer. We were assigned a spot in the part of the campground where the pool is located; I don’t recommend it for trailers, large motorhomes, or large campers. Access is very difficult—it’s all uphill with poor visibility and narrow roads—and the sites are quite cramped and hard to get to.
We … found the restroom facilities to be very limited: one small facility with one shower and two toilets, and another one in front of the pool with five showers and five toilets. There was no toilet paper in the restrooms any morning.
The reception staff’s assistance with making a reservation was a bit inconsistent regarding the ACSI membership—even though the ACSI website stated that it was possible, we ultimately couldn’t use it.
Upon arrival, we were greeted at the front desk by a very attentive and friendly young woman, but when we went to ask a question another day, an older woman answered us while speaking very rudely to the young man at the front desk.
We chose this campground because everything else in the area was full, and we already found it to be extremely expensive—but it simply isn’t worth it, neither the campground nor the service.
On the plus side, it has a 16-amp electrical hookup. Read more Show less