Duynzicht - 2 persons

Fantastic—definitely worth doing again.

A really nice, small-scale vacation park. We stayed in a beautiful, spacious house that was fully equipped with all the amenities. There wasn’t much to do at the park itself, but it was fall and outside the peak vacation season, so that was to be expected. The only downside, in our opinion, was the garden, which, according to the listing, was … supposed to be fenced in, but upon arrival, it wasn’t closed off and had open access to machinery and building materials. So you couldn’t let pets or children play freely in the garden, which was a shame. Other than that, it was a really nice place. Read more Show less

A beautiful, small-scale vacation resort on the edge of a stunning nature reserve.
What we especially appreciated was the hospitality and friendliness of all the staff.
And the variety of vacation homes, spaced out generously, makes it a place you’ll love to stay.

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⭐ Disappointing stay – the value for money was definitely out of balance.

Unfortunately, our stay at Sandberghe was quite disappointing. For the price you pay, you really should expect more, both in terms of accommodations and service.

The cottage clearly needed a thorough cleaning and a fresh coat of paint. Upon arrival, the shower … drain was clogged, and there was dust in various places. Especially with two small children, I find hygiene incredibly important. Also, the second high chair was missing upon arrival, even though we were staying with two young children.

In addition, we had booked a sauna for €25. It didn’t reach the right temperature, the shower didn’t work, and the lights weren’t working either.

What perhaps disappointed me the most was how our complaint was handled. No park manager was available to speak with us, and no satisfactory solution was offered. Instead of receiving a refund for the amount we paid, we were offered a discount on a future stay. As if we’d even want to come back after this experience.

It’s not just that things go wrong, but especially how an organization handles them. Sandberghe let us down tremendously, particularly when it comes to hospitality and service.

All in all, we felt the value for money was absolutely out of balance. For these prices, you expect clean, well-maintained accommodations, functioning facilities, and professional complaint handling.

We won’t be staying at Sandberghe a second time. Read more Show less