Holiday park Latour

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Disappointing stay and poor handling of complaints

I rented a vacation home at Vakantiepark Latour for a weekend for €990. Unfortunately, none of the three sliding doors leading to the patio and garden would open. There were also no windows that could be opened, making normal ventilation impossible. It got so hot inside that we even had to … use the air conditioning when the outside temperature was 18 degrees.

With two young children (ages 4 and 5), this was especially frustrating. We constantly had to go around through the front door to reach the garden. Because the garden borders the water, this also made it harder to keep an eye on our children.

The maintenance crew was unable to resolve the issue during our stay. That can happen, but what was particularly disappointing was the way Latour subsequently handled our complaint.

The only compensation offered was a late checkout, which was of no use to us. Our request for a rental discount due to the significantly diminished enjoyment of our stay was flatly rejected. According to Latour, they had done enough by trying to fix the problem.

Apparently, Latour believes that guests must pay the full rental price, even when essential amenities do not function throughout the entire stay.

Technical malfunctions can happen, but in our opinion, a decent solution and appropriate compensation should be expected. Very disappointing, especially given the rental price. We won’t be staying at Latour again. Read more Show less

A beautifully landscaped bungalow park with lovely bungalows. It’s a wonderful base for day trips, hikes, and bike rides. It’s just a shame that there are no facilities on the grounds and the front desk has limited hours.

No mirror above the sink, and no mirror above the couch—you couldn't sit there, which was really bad. The shower was cold, and they're still doing a lot of construction there. Not a pleasant stay—never again.

Unfortunately, we were very disappointed with our stay and would not recommend this vacation park, especially not for a longer stay.

You pay for a three-bedroom unit, but upon arrival, only 1.5 beds were made up for us (2 adults and a baby). You then have to pay an extra €12.50 for clean sheets and €5 per towel for clean towels. Strikingly, … there are no hooks in the kitchen or bathroom to hang dish towels and bath towels, which is very impractical.

Additionally, Airbnb listed that a shared washing machine would be available, but it turned out not to be there. For long-term rentals, we consider this important information. The amenities are also very limited: the TV isn’t compatible with Netflix, YouTube, etc., and in the kitchen, for example, there was only one small paring knife.

Furthermore, the front desk/customer service has very limited hours, so you can hardly go anywhere with questions.

The biggest problem was the internet. We went nearly a week (6 days) without internet. We were told this was due to a Ziggo outage, even though we saw the Ziggo package for the park sitting at the reception desk/package area. This gave us the strong impression that the necessary equipment simply hadn’t been installed yet. Despite six days without internet, no compensation was offered whatsoever.

For the price you pay here, we definitely expected more service, comfort, and better amenities. Unfortunately, we won’t be coming back a second time. Read more Show less

A lovely vacation park—we spent three weeks there and would book it again anytime. The adjacent swimming pool is available for free use and is just as neat and clean as the entire park.
The reception staff, as well as all the gardeners and housekeepers we met, are very friendly and helpful.

We highly recommend a vacation here.