Hillview Resort Grandvoir

There were two of us in a 4-bed bungalow. Perfect for two, but not really suitable for four. There’s only one toilet. The shower rooms are integrated into the bedrooms without doors. The smaller bedroom is only suitable for older children. The fixed staircase leading up to the bed is totally impractical and dangerous. I don’t know where you could … set up a baby or toddler bed in the bedrooms. The bedrooms are very cramped, but the showers are great. The bed in the “big” bedroom isn’t suitable for people with back problems. The mattresses are extremely soft, and with a topper on top, you sink down almost to the floor at first. We had to take it off. The huge comforter is very heavy. The kitchen is equipped for simple cooking. The height of the oven is dangerous!!! The TV didn’t work properly. No German channels. The English channels have very poor reception. Wi-Fi is okay. There were 4 large towels. No small ones. 1 dish towel, 1 hand towel in the kitchen, 1 mini hand towel in the bathroom. That’s not enough for me for one week. It would have been impossible for four people. The late check-in and very early check-out are major drawbacks. Two full days are lost. Given the high prices, this is really unacceptable. The steps in front of the house are very short, unlit, and have no handrail.

When we arrived, the patio was very dirty. There was bird droppings everywhere—even on the windows. Overall, the windows weren’t clean. The tree over the patio had a lot of dead branches. Unfortunately, we had to complain, to which we were told: “The patio isn’t cleaned.” There was a utility room attached to the house where cleaning supplies could be found. Later, however, the manager did come by and arranged for the dead wood to be sawed off the tree the next day, and the patio and furniture were cleaned with a pressure washer. The staff was very friendly.

The food at the restaurant is very good! The park is spacious. We were lucky to get House 1, one of the best houses in the park. It’s in the woods, with no neighbors who can see in, and no path leading past the house. It was perfect for us.

I’m not sure yet if we’ll come back. The cottages are really nicely furnished, but the bed, the check-in and check-out times are major downsides for me.

Another important point: There are no fly screens on the windows—only half of each one in the bedrooms can be tilted open (they can’t be opened all the way)—and no fly screens on the two patio doors! In this price range, that’s unthinkable—right in the middle of the forest.

There’s still plenty of room for improvement to justify the prices. Read more Show less

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Such a beautiful hotel 🏨! Everything was perfect

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We stayed a weekend in a cabin in this park, very nicely decorated house, the park is truly so nicely made. Very nice nature around, would definitely come back!

After filing several complaints about cottage no. 16 at the front desk.
Problems: Internet, TV, air conditioning, boiler (hot water).
I stopped by every day to reiterate the complaints, as the solutions provided had not helped.
Internet (entire park)—this has been an issue for years, and Landal/Roompot is doing “nothing” about it. … Management does not take the complaints seriously.

Upon returning home, I submitted several complaints via the complaint form and email. I have not received a response from the park or headquarters. Read more Show less