reviews

Top stay! Very nice staff and especially Ronnie who was so kind to drop us off at the beer brewery in Ootmarsum!

La Routo 2025.
As a hiker on the Routo, I don't have a tent and spend the night in a gîte or hotel, if that's not an option. I'm not a big fan of camping, but Lou Passavous, run by Astrid and Ed, is an exception! It's located on the GR, in Le Vernet, on the banks of the Bes river. Ed and Astrid offer an overnight stay in a gypsy caravan with all the comforts of a hotel room, a clothes line and a deckchair to soak up the sun after a shower and laundry chores :) Meals are restaurant-style, with homemade products, boeuf bourguignon, tarte tatin... And the owners are very friendly!
Spend the night there, you'll love it!

A blissful place. Very spacious sites completely in nature. Wooded area invites walks. Lake nearby. Ideal for stays with children. Friendly welcome. Plumbing is clean but still being upgraded by new owner. Definitely a must where we like to come back.

We have had a super midweek.
Lovely spacious cottage with sauna and hot tub.
We sat on the playground which was perfect for our children.
Also a day to rent bikes and so the beautiful surroundings can discover!
We definitely want to come back again.

Oh yes and the service is perfect we had no hot water but 1 message and 15 minutes later it was resolved!

We are extremely disappointed with the quality of service. The sinks were clogged, and in two rooms there was no water in the showers at all. The jacuzzi was not working. There were no bed linens or towels provided. The sauna kept turning off and did not function properly.

We would also like to emphasize the terrible attitude of the staff. We complained multiple times, but no action was taken to resolve the issues.

We rented the house specifically for the sauna and jacuzzi, but unfortunately we did not receive the promised comfort and amenities. This level of service is absolutely unacceptable.

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If you would like, I can also prepare a more formal version for management or a stronger version for a public review.

We went to the mobile homes, about 32 sq. m. well distributed, with 5 beds, two bedrooms, two bathrooms and kitchenette plus a dining area and patio. Cleanliness top and heating at max, even too much, in fact we lowered the temperature immediately. Comfortable beds, but after a spa day you sink into a restful sleep. The kitchen is well stocked with dishes cups and pots, has a kettle, lacks a coffee maker and if you want to bring Mokka from home it must be suitable for an induction hob, however. There was a new sponge for washing dishes, no soaps and detergents, yes towels and toilet paper and a broom with dustpan. In winter it is good only for a few days of relaxation at the spa, as a dormitory, in summer it is good for a few more days, being able to stay outside ... anyway I had never been in a mobile home and 4 of us had a great time

Unfortunately, I cannot recommend this campsite to anyone.

After booking a pitch, it turned out that there were additional charges for washing up and hot showers.

These charges were not shown anywhere online before the booking and still are not. For me, such hidden costs are completely non-transparent and unacceptable.
I have tried to clarify the situation several times by email. As the additional charges were incomprehensible to me, I demanded a 100% refund. However, the response was extremely unprofessional and cheeky - I was told that food in restaurants is not free either. A completely inappropriate comparison that misses the real problem. And after all, you can see the card slots in the pictures.

Further emails for clarification were then ignored and I have still not received my money back.
Very disappointing customer service and lack of transparency. This is no way to treat guests.