reviews

Herrlicher Platz!☀️

During our first night the pipes were frozen from the cottage ÖÖD Suite (first picture of the cottage online is in the snow, you would think it is suitable for winter, I will come back to this later). As a result, we could no longer use the toilet, shower or faucet. This problem could not be solved and no alternative cottage of similar nature/experience was available. That something like this can happen, I can still understand. The way the management subsequently handled this I have a lot of trouble with. Instead of a reasonable solution or refund, we were asked to pay €277.50 for that half night, without a clear specification of this amount (total booking: €710 for 4 nights + €10 wood). We were not proactively contacted about this at any time. When we sought contact ourselves, we got the reception on the line and the management was "busy" and we had to try again the next day. We only received emails from the reception, which was not allowed to make decisions itself. Since the management insisted on this high amount, we felt we had to negotiate already and made a counter-proposal of €100 - an amount that we actually thought was already substantial given the situation. Following this proposal, we were informed by e-mail that the "final decision of management" was that we had to pay €147.50. Again, no specification and our counter-proposal was not addressed in substance. Among other things, not being able to flush the toilet at night (which, moreover, is not completely sealed off from the sleeping area) and not being able to shower in the morning do not seem to have been factors that management took into account. On the phone, we were even told that you don't need water at night anyway. With a few bottles of sparkling water from the reception we were helped to get through the morning - not ideal to make tea or coffee, for example, in a cottage that, moreover, could not be heated, the cottage was limitedly equipped with an air conditioner with heating function that thus did not do too much. Again, the first photo on the website shows the cottage in the snow, so we expected it to be equipped accordingly. In short: problems can arise, but the customer service and lack of accessibility, transparency and reasonableness from the management make us unable to recommend this park. Note! The mirror walls are special during the day and provide privacy as long as it is light outside and the curtains are open. However, once it is dark outside and the lights are on inside, you can see right in from outside and the mirror effect disappears completely. The cottage is located in such a way that the chances of people actually looking inside are not very high, but it still gives an uncomfortable feeling. The strangest thing we found was that the bathroom with shower is only partially covered with blinding stickers (so you can still see outside, online these stickers cannot be seen) - and these too give less privacy than you would expect, even though the neighbors on that side are quite close.

Entendre le bruit de l’eau qui coule est extrêmement apaisant, le site est magnifique et mérite d’être découvert ! La petite brasserie est chouette et propose des formules pierrades. En famille, entre amis ou en couple, vous vous y sentirez bien !

Relaxing, natural surroundings, attentive service from the staff, a restaurant with a magnificent view of the Semois and a great menu! Discover

ELODIE PERROT she was soooo nice to me and she knows how to make you feel at home even when you are 700km away from your actual home. Thank you and see you next time !

Nice campsite. Especially for young children. Location rating 10

Delicious food and beautiful surroundings for hiking. Centerpiece of the Netherlands.

Beautiful, tranquility Well appointed cottages

Blessedly quiet campground, great pool, occasional entertainment. Simple, but therefore just fine.

Lovely place for a girlfriends weekend! Park is small scale. By the woods, but also great to walk to Veenendaal for some shopping. Check in was contactless with the app. But with questions, there was a quick response on WhatsApp and someone came by to help.

We stayed there during our renovation at home. It is a clean park, nice house, well furnished. Beautiful surroundings in nature and plenty of trips possible. We do not use facilities further. Be careful with electric cars. It is difficult to get a place there sometimes. 2 stations out of 5 were not working at the time.

We're back again for the 7th time, and not much has changed. As previously reported, this campsite is perfect for families either enjoying winter sports or summer holidays. Everything you need is in walking distance, but there's a free bus service to the funicular railway from just outside the campsite, and across the park on La Ronde. It's not ACSI, and is quite expensive, but when you look at where it is and what it offers, I think it's fairly priced. There are lodges if camping is not your thing, so check them out on the website. The only thing I would add regarding this stay is that the cleanliness in the shower blocks wasn't that good. In previous years it was always spotless, this and the lack of hot water in the showers at certain times is frustrating. We're here for a month, so hopefully it will get better 🤞