reviews

Unfortunately we have to leave a negative review: We spent two nights in the ÖöD Suite in January. Price: just under €500. Expectation: a cozy winter break with a panoramic view. What we got was involuntary survival training at -10 °C. The first hint of what was in store for us on arrival: Call around 16:00 - the reception closes at 17:00. Our arrival was planned for shortly after 17:00. So self-check-in. No drama - in theory. In practice, this meant unlit, snow-covered, partly rearranged paths on the grounds. Including orientation in the dark. Other guests were allowed to park their cars somewhere in the snow because there was no way through, and continue their search on foot. The romance of adventure, but unfortunately without a campfire. The real highlight at the accommodation: the heating wasn't working properly. At -10 °C outside temperature. In "luxury accommodation". We set the air conditioning to maximum heating power - the result was rather symbolic. The room temperature was somewhere between "fresh" and "arctic". The emergency number was reachable - positive. However, the employee responsible was in Holland, 1.5 hours away. Nothing could be done before the next morning. Meaning: first night in bed in a winter jacket, hat and scarf. For €500, we had imagined things to be a little different. We could have had a camping experience for less. The next day, we at least got a radiant heater. Lo and behold - suddenly it was possible to heat a room. In addition, we had to be careful not to flood the bathroom when showering, as the water only ran down the drain to a limited extent. Multitasking on a wellness vacation. But what surprised us the most: There was no proactive apology or accommodation whatsoever. Only when we asked weeks later were we offered a voucher. A voucher for a place that we wouldn't want to return to after this experience - an interesting solution. A (pro-rata) refund for the first night? No answer to date. Mistakes can happen - especially in extreme weather conditions. But at this price, we expect functioning basic conditions and a service that takes problems seriously and is solution-oriented. The location has potential. The concept too. Unfortunately, the treatment of guests does not. We won't be back - and we wouldn't recommend it to anyone who understands "luxury" to mean anything other than lying in bed freezing.

Nice campground with clean toilets and nice showers. Spacious pitches and lots of peace and quiet. Compliments to the staff, they are very friendly and even come in the evening to check the toilets. Restaurant and store are also fine, nice warm baguettes every day. The wifi could be better. XXX

Schuga was better After 4 years back and see everything destroyed all the signatures painted over And the cottages plopped down like a block box I rather go to max or I the hotel of the old owner. You have this only to destroy things Go back to Holland

Top weekend we had. Beautiful house and surroundings. Restaurant was great food and friendly service. Also nice and cozy. Sauna and the sunshower sooooo nice. Thanks.

Super nett

The park is neat and beautiful! Friendly staff. We had a wellness cottage, was all clean & tidy. Only point is that we did not like the beds and in terms of privacy, we found some areas for improvement.

We only get one star for not taking our reservation by mistake and giving our mobile home to someone else...no excuses. we'll never set foot there

Great touring site. Good pitches, clean facilities and easy to navigate. The public buses and coaches to Barcelona are brilliant. We love this site and it's one of the best we've visited in Spain. Would definitely recommend.

Alles super! 👍

Very pleasant, individual cottages surrounded by trees, ideal for a family stay.

A very nice stay! An oasis of calm in the city outskirts of Ostend within walking distance of the beach. Everything was perfect. Very nice cabin with all comfort: well-equipped kitchen, nice bed, really everything to make your stay pleasant. We were also very fond of the breakfast basket that you can pick up in the morning at The Bakery. We really enjoyed our stay.

Very modern complex with many leisure facilities